• Privacy Policy

  • Effective Date: 24 August 2026

  • Butterlicious Cookies respects your privacy and is committed to protecting your personal information when you visit or use butterliciouscookies.com. This policy outlines what we collect, how it is used, and your available choices.

    • 1. Information We Collect

      We collect personal details (name, WhatsApp number, email, billing/shipping address, order and payment records, dietary/customisation notes) and technical data (IP address, browser/device details, operating system, and site activity).

    • 2. How We Use Your Information

      We use your data to process and deliver orders across India, prepare customized bakes, handle payments, send delivery updates, provide support, maintain store security, prevent fraud, and comply with applicable laws.

    • 3. Payments

      Transactions are handled by authorized gateways like Razorpay. Butterlicious Cookies does not store full card numbers or sensitive payment credentials on its servers. Standard payment terms may require 50% advance and 50% upon delivery.

    • 4. Sharing of Information

      We never sell your personal information. Data is only shared as necessary with delivery couriers, payment gateways, Shopify technology providers, analytics services, or government authorities when legally required.

    • 5. Cookies & Tracking Technologies

      Our site employs cookies, Meta Pixel, Google Analytics, and Google Ads to maintain site functionality, remember preferences, assess traffic, and deliver relevant marketing. You can manage or disable cookies in your browser.

    • 6. Marketing Communications

      We may occasionally send promotional updates regarding new cookie batches, seasonal menus, and discounts. You can opt out at any time using the unsubscribe link or by contacting us.

  • Data Governance & Rights

    • 7. Data Security

      We maintain appropriate technical and organizational safeguards to protect your personal details against unauthorized access, loss, or alteration. However, no transmission over the internet can be guaranteed completely secure.

    • 8. Data Retention

      We retain personal information only for as long as required to fulfill orders, maintain statutory tax/accounting records, resolve disputes, and prevent misuse. Data is safely deleted or anonymized once no longer needed.

    • 9. Your Privacy Rights

      Subject to applicable law, you have the right to request access, correction, or deletion of your personal data, withdraw processing consent, and raise privacy concerns with our grievance desk.

    • 10. Children's Privacy

      Our platform is not structured to intentionally collect information from children. Parents or guardians who believe details were submitted without consent may contact us for prompt removal.

    • 11. Third-Party Websites

      Our website may link to third-party services, social networks, or payment processors. We are not responsible for their independent privacy practices, content, or policies.

    • 12. Changes to This Policy

      We may update this Privacy Policy from time to time to reflect operational or legal updates. The latest version will always be posted on this page with the revised effective date.